Your information, handled with care.

Information you choose to share

When you send a project enquiry, we collect your name, email, business name, business type, service interest and project description. You may also supply a phone number and website address. Please do not include sensitive personal information.

Why we use it

We use enquiry information to respond, understand your needs, prepare a proposal and maintain our business correspondence. An enquiry does not subscribe you to a marketing list.

AI receptionist onboarding

The owner onboarding form collects business contact information, approved service information, voice and tone preferences, call-handling needs, nominated work contacts, system names and launch preferences. Please do not include passwords, API keys, customer records, payment details, access codes or sensitive personal information. Supplying a contact or preference does not authorise us to activate a receptionist or connect a business system.

Answers stay in the current browser tab until you submit. If you choose to save a draft, this browser stores it on this device for seven days after it is last saved. An expired draft is removed when you next open the form. Anyone using the same browser profile may access it; use a private device. You can clear the draft at any time before submission. After an unconfirmed delivery, keep the reference and contact us before starting a new version. A downloaded copy stays in your downloads until you delete it.

On submission, your brief and acknowledgements are sent to Tryl’s HubSpot account and business inbox through Resend, using the same delivery controls and retention process as website enquiries. No notification is sent to the future client recipients you nominate. We use the brief to assess scope, clarify missing facts and prepare a proposed setup for owner review. It is not automatically added to Retell or another AI knowledge base. Device drafts are removed after a confirmed submission when browser storage permits it.

Services that help us operate

Cloudflare hosts the website. Cloudflare Turnstile checks form submissions for abuse. HubSpot stores submitted enquiries and contact records. Resend delivers an owner notification. Cloudflare Email Routing forwards messages sent to hello@tryl.io to the founder’s Gmail inbox, which holds our business correspondence. Retell processes live demo audio and creates transcripts and summaries. Neon stores the demo session, usage controls and enquiry delivery records. These providers may process information outside Australia under their own service terms and privacy policies.

Sanity stores our public website copy and photographs. Website images may load from Sanity’s content delivery network, which receives the network information needed to serve them. Enquiry submissions, onboarding briefs and call transcripts are not stored in Sanity.

We send enquiry fields to HubSpot and our notification provider after validation. Form contents are not sent to website analytics or deliberately written to application logs. Operational logs may contain a random submission reference, event type and hosting-provider request information.

To limit repeated enquiry attempts, we store a keyed hash of your network address with a short request counter. We do not store the raw address in that counter. Inactive counters are removed after 24 hours during the next cleanup run.

Analytics

Optional website analytics is currently disabled. If analytics is enabled, this notice will identify the provider and the information collected. We do not send names, contact details or enquiry text as analytics events. The website does not use advertising pixels or session replay.

Concept demos and audio

The fencing, cleaning, plumbing, electrical and landscaping demos use sample information. Their forms simulate an enquiry in your browser and do not submit it to a business. Morrow’s planner can download a sample brief to your device; it does not upload or save the brief on our servers. The listen-only receptionist example is a scripted conversation with synthetic voices and fictional details. It plays a static audio file from this website, with an illustrative data flow and a summary prepared from the script. Playback does not use your microphone, start a call or submit data to Retell or Neon.

When enabled, the receptionist demo uses your microphone only after you start a call and grant permission. Retell processes the audio; temporary recordings may exist at the provider. Public demo agents use Basic Attributes Only storage, and Tryl does not download their recordings. Use fictional details and avoid sensitive information.

Your actual transcript and AI-generated summary are available to your browser session for 24 hours, then deleted in the next scheduled cleanup. Public demos do not create CRM contacts, send emails or arrange bookings. A separate project enquiry is your choice and does not automatically include the demo conversation.

Automated cleanup runs every 15 minutes. If a provider outage delays a run, access still expires after 24 hours and deletion is retried when the service recovers.

A necessary, signed session cookie helps protect your demo results. Hashed network identifiers support abuse limits and are removed after seven days. Minimal call and webhook records are retained for 30 days; unresolved call creation records may remain until investigated. Aggregate budget counters contain no visitor identity. Infrastructure providers may retain operational logs and backups under their configured retention schedules.

Keeping and removing information

Access to enquiry records is limited to the people and services needed to operate Tryl. We review inactive enquiries and remove information that is no longer needed, subject to any record-keeping obligations. Local enquiry delivery payloads are removed after successful notification or after seven days; submission references are kept for 30 days. HubSpot and our business inbox retain the correspondence needed to handle your enquiry and any resulting project. These records are managed separately from the automatic delivery cleanup; contact us to request access, correction or deletion. Provider backups and operational logs follow each provider’s retention settings and may expire later than active records.

Questions or requests

Contact hello@tryl.io to ask about your information, request a correction or raise a privacy concern.

Updated 18 October 2026. This notice will be updated when the processing setup changes.